No, all Mucina products are exclusively available through our official webshop. This way, we can always guarantee fresh stock and 100% original products.

We accept:

• Visa
• MasterCard
• American Express
• PayPal

Note: Klarna is currently not supported.

No, orders are processed immediately and therefore cannot be canceled or changed. Please check your details carefully before placing your order.

After shipping, you will receive a tracking number by email. The delivery time is on average 8–12 days.

Just send us an email at support@mucina-cosmetics.de. We’ll respond within 24–48 hours (on business days).

Yes. We do not conduct animal testing – never. Our products are developed and manufactured cruelty-free.

If you are not satisfied with a product, you can return it within 30 days of receipt. You will then receive a full refund.

Absolutely. Our formulas are specially developed for sensitive skin – without irritating ingredients or fragrance.

Snail mucin is known for its regenerative properties. It provides intense hydration, soothes redness, and supports skin renewal.

No, Mucina is an independent brand with its own formulations, quality standards, and production processes. We are not affiliated with any other brand.

This essence provides intense hydration, soothes redness, and supports skin regeneration. Ideal as the first step after cleansing.

Yes, completely free from fragrance.

Yes, the gentle formula is ideal for these skin types.

No, please use additional sun protection during the day.

Light and watery. Absorbs quickly without leaving a sticky residue.

Yes, it can be perfectly integrated into any skincare routine.

Yes, the bottle is made from recyclable material.

It provides hydration, soothes inflammation, and promotes skin healing – especially for redness and pigmentation spots.

For all skin types – especially dry, sensitive, or damaged skin.

Yes! It absorbs quickly and creates a smooth base.

Yes, free from fragrance and alcohol.

Apply morning and evening to cleansed skin.

Yes, but if you are uncertain, please consult your doctor.

The cream is the final step in your routine: richer, more nourishing, and sealing. Ideal for nighttime care.

It firms the skin, reduces fine lines, and improves elasticity.

Yes, specially formulated for dry, dull, or aging skin.

No, it is lightweight and absorbs quickly – without being greasy.

The cream contains no animal by-products – however, it is not 100% vegan as it contains snail mucin.

In just 15 minutes, your skin is intensely hydrated, soothed, and visibly smoothed.

1–2 times per week, depending on your skin’s needs.

No, simply massage in the remaining serum.

No, the formula absorbs well – no stickiness.

Yes, thanks to ingredients like snail mucin, panthenol, and hyaluronic acid.

The mask is made of cellulose and is more environmentally friendly than conventional sheet masks.

Absolutely. Our products are suitable for all skin types – regardless of gender. Skin is skin, and everyone deserves healthy, hydrated skincare.

Yes. Our formulations do not clog pores and are ideal for impure or acne-prone skin.

An essence is a lightweight, hydrating product that prepares your skin for further care. A serum contains a higher concentration of active ingredients to target specific skin concerns. Both complement each other perfectly.

Yes. We work exclusively with suppliers who harvest snail mucin in an animal-friendly way and without harming the animals.

Yes. Mucina is fully based on the principles of K-Beauty: intensive hydration, skin barrier protection, gentle formulations, and a visible glow. Our ingredients are sourced from Korea.

Our products are manufactured in South Korea – in certified laboratories that meet the highest quality standards. This ensures purity, effectiveness, and safety.

Yes. All products are dermatologically tested and also suitable for sensitive skin. We avoid harsh ingredients such as alcohol, fragrance, parabens, and sulfates.

No. All Mucina products are free from drying alcohol and synthetic fragrances – ideal for sensitive and reactive skin.

In principle, yes. Our products do not contain any harmful ingredients. However, if in doubt, please consult your doctor or midwife.

Please discontinue use immediately and contact our customer service at support@mucina-cosmetics.de. We will be happy to assist you – we take any complaints very seriously.